Terms of Service

These terms govern your use of ClaimJar (the "Service"), operated by ClaimJar (ABN 75 331 735 840). By creating an account or using the Service you agree to them.

What the Service does

ClaimJar helps you capture receipts, reads them with AI, and produces accountant-ready spreadsheets and exports. It is a productivity and record-keeping tool.

Not tax advice

ClaimJar is a record-keeping tool. It is not a registered tax agent or BAS agent, it is not a member of any professional accounting body, and it does not provide tax, accounting, legal or financial advice or any tax agent service. Deduction suggestions, GST flags, myTax label mappings, rental schedule categories, claimable totals, BAS figures and tax-saving estimates are general information and automated estimates only. They are produced by software from the documents you upload, without human review, and without knowing your full circumstances.

Nothing in the Service is a recommendation that you claim any particular expense, and nothing in it should be relied on as a substitute for advice from a registered tax agent or the ATO. What you can actually claim depends on your own circumstances. You are responsible for reviewing every figure before you use it, for what you lodge, and for the outcome of that lodgement — including any shortfall, penalty or interest the ATO applies. Always confirm with your accountant or the ATO before lodging.

Where the Service estimates a refund, tax saving or deduction amount, that figure is an illustration based on assumptions (such as a marginal tax rate) that may not apply to you. It is not a promise of any refund or outcome.

Your account

You're responsible for the information you provide, for keeping your login secure, and for activity under your account. Tell us promptly if you suspect unauthorised access.

Your content

You keep ownership of the receipts and data you upload. You grant us the limited licence needed to store and process them to provide the Service (including sending them to our AI provider to be read). You're responsible for ensuring the data you upload is accurate and that you're entitled to upload it.

Acceptable use

Don't use the Service for anything unlawful, don't upload others' data without permission, and don't attempt to disrupt, scrape, reverse-engineer or misuse it.

Plans, payment & refunds

The free plan includes a limited number of receipts. Pro is billed via Stripe at the price shown at sign-up (currently $3.99/month or $35/year, inc. GST) and renews automatically until cancelled. You can cancel anytime and keep Pro until the end of the paid period. Because it's a digital service made available immediately, we don't generally offer refunds for the current period except where required by the Australian Consumer Law. If we change prices, we'll give you at least 30 days' notice before the new price applies to your renewal — you can cancel before then.

Fair use

"Unlimited receipts" means unlimited genuine personal or business receipt-keeping by one person or sole-trader business. It doesn't cover reselling extraction, sharing one account across multiple businesses, automated bulk processing of others' documents, or anything that materially degrades the Service for other users. We may throttle or contact you about clearly abnormal usage before taking any other step.

Intellectual property

We (and our licensors) own the Service — the software, design, ClaimJar name and branding. These terms don't transfer any of that to you, and you may not copy, resell or create derivative services from it. Your receipts and data remain yours, as set out above.

Availability

We work hard to keep the Service running, but we can't promise it will always be available or completely free of errors, and we may change, suspend or discontinue features. In particular, automated extraction won't always be accurate — that's why you review your receipts before exporting. This doesn't limit the consumer guarantees described below.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These include that services will be provided with due care and skill, will be fit for the purpose we describe, and will be supplied within a reasonable time.

If we fail to meet one of those guarantees you are entitled to a remedy — which may include cancelling your subscription and obtaining a refund for the unused portion, or compensation for any other reasonably foreseeable loss or damage. For a major failure, you can choose to cancel and receive a refund. Nothing in these terms limits those rights. If something has gone wrong, email support@claimjar.com.au and we'll work it out with you.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Subject to those rights, to the extent permitted by law our liability is limited to re-supplying the Service (or the amount you paid us in the previous 12 months), and we're not liable for indirect or consequential loss, including any tax outcome.

Third-party services

The Service relies on third-party providers (hosting, database, AI extraction, payments, email). We choose them carefully, but we're not responsible for their outages, and your use of Stripe's checkout is also subject to Stripe's terms.

Indemnity

To the extent permitted by law, you indemnify us against claims and losses arising from your breach of these terms, your unlawful use of the Service, or content you upload that you had no right to upload. This doesn't apply to the extent we caused the loss.

Termination

You can stop using and delete your account at any time — export your data first, as deletion removes it from our active systems. We may suspend or close accounts that breach these terms; where reasonable we'll warn you first and give you a chance to export.

Disputes

If something goes wrong, contact us first at support@claimjar.com.au — we aim to sort issues out quickly and in good faith. Nothing in this section limits your right to complain to a regulator or go to a court or tribunal.

Governing law & general

These terms are governed by the laws of Victoria, Australia. We may update them from time to time — material changes will be notified in-app or by email, and continued use after a change means you accept the updated terms. If part of these terms is found invalid, the rest still applies. A failure to enforce a term isn't a waiver of it. You may not assign these terms; we may assign them as part of a business sale with notice to you. These terms (with the Privacy Policy) are the whole agreement between us.